Shipments

Iri Bags will not ship any product until the Administrative Department has verified that the payment has been made.

Delivery will be considered to have been completed when the carrier has delivered the products to the customer and the customer has signed the receipt of delivery. It is the responsibility of the customer to check the products on receipt and to enter any comments and claims that may be justified on the receipt of delivery.

Iri Bags will send the products by the means that it considers most appropriate to fulfil its commitments.

Shipping costs

A fee will apply for shipping. This fee will be clearly indicated during the purchase process.

Out of stock

We only announce items in stock on our website. However, the synchronization between the website and our warehouse is not instantaneous. In addition, in the time it takes a customer to register an order on the website and for us to receive and process the proof of payment, a product may sell out. Therefore, it may occur that on some occasion we will not be able to serve an order due to lack of stock.

When we are unable to serve an order due to lack of stock, Iri Bags will contact the customer to inform him/her of this instance and to cancel the order and refund any money immediately.

Returns policy

If the order is damaged on arrival, this instance must be included on the carrier's delivery note. Iri Bags tries to pack its products so that they are fully protected. In the case of packaging in poor condition, with knocks, wet or that has been tampered with, we advise you to make a note on the carrier’s delivery note for the record. Even if the packaging is damaged, the goods may still be in perfect condition; however, for the purposes of solving a dispute, it is always preferable to record the instance at the moment of the delivery. In any case, please contact us as soon as possible and we will try to find the best solution to the problem.

You may return any item purchased at www.iribags.com within 14 calendar days after receiving the goods, whether the cause is a manufacturing defect or a mistake regarding the shipment (you receive the wrong product), or for personal reasons, such as a change of mind regarding the purchase.

In the former case, the procedure is free of cost for you.

In the latter case, you must bear the necessary shipping costs.

Contact us at hola@iribags.com or call our customer service phone number: +34 617 477 956 and we will always try to solve the problem as soon as possible.

Requirements

To return an item, we need it to be in its original packaging and check that it has not been tampered with or opened. In the event of some sort of external or internal tampering with the product, it may not be returned or exchanged unless there is a manufacturing fault.

To return a product, please contact us at hola@iribags.com or call our customer service phone number: 617 477 956.

You will be able to:

- Receive a refund for the product through the same method of payment employed when you bought it, provided that you comply with the requirements and deadlines for return. Carrier costs cannot be reimbursed unless the product has a defect.

- Or you can exchange it for the same item (in case of an error or defect) or for a product of equal price, or for any other item and pay the difference.

Return process for online purchases

If the reason of the return is a defect in the product or a shipping error (you were sent the wrong product), after checking the data, we shall send a courier to collect the package.

Once we receive the package, it will be checked and the reimbursement will be approved. After the verification and approval process, you will be sent a new item of the same type, or another item you prefer (of the same price or paying the difference), or the price of the item will be reimbursed through the same method of payment used in your purchase (credit card, Pay Pal, or bank transfer.

After checking the item, you will receive a confirmation email notifying you that the amount will be credited to your account within a few days or that you will receive a new product.

If the reason for returning the item is because you changed your mind or a similar circumstance, all you have to do is contact us by email or telephone, notify us of your intention to return the item, send us the product in a secure registered package (if the product arrives in poor conditions, damaged by the carrier, or if it is lost in transit, we cannot process its return). After making sure that everything is correct we will proceed to reimburse the price as soon as possible using the same system you used to pay for it.

Deadlines

The deadline to process a refund is 14 days from the receipt date of the products.

Contact us at hola@iribags.com and we will try to solve the problem as soon as possible. Iri Bags reserves the right to refuse returns that are requested or sent after the time limit, or products that are not in the same conditions in which they were received.